Hotel websites must allow guests with disabilities to browse rooms, check accessibility features, and complete bookings independently. Complex reservation systems often fail accessibility standards.
Lawsuit Risk: Hotels face significant ADA litigation for both physical and digital accessibility. Marriott, Hilton, and numerous boutique hotels have faced web accessibility lawsuits.
Date pickers, room selection, and checkout flows that don't work with assistive technology.
Image carousels without keyboard controls, room photos without descriptions.
ADA room features buried or not programmatically associated with room listings.
Pool, spa, and restaurant information in images or inaccessible formats.
Interactive maps without text alternatives, directions only in visual format.
Hotels must provide accessible reservation systems and information about accessible features.
Department of Justice has specifically addressed hotel website accessibility requirements.
Websites must clearly identify and describe accessible room features.
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